Planning and Service Evaluation
Objective #1
Update the Library Services Review every 5 years.
Actions
 | Budget funds to update plan in 2007/2008 |
| Consider using internal resources in conjunction with SOLS and/or local consultants |
Objective #2
Review the library board’s mission, goals and objectives and adjust these as required.
Actions
| Include an opportunity for Board growth and development as a regular item of monthly Board agenda. |
| Set up an ad hoc committee to review & report to Board. |
| Provide ongoing feedback to volunteers, & Council highlighting the results of the ongoing process. |
Objective #3
Evaluate our service delivery.
Actions
| Identify a limited number of key indicators to monitor and evaluate service delivery. Key indicators might include number of visitors, circulation by type of material, Internet use, number and attendance at programs and special events, membership, volunteer hours, fund-raising |
| Implement evaluation forms for all library programs. |
| Establish a method of capturing comments from patrons regarding library service & ask for feedback on web page. |
| Conduct needs assessment for non-users within 2 years & use results for future planning. |
Objectives #4
Report regularly to Council and the community on the services provided, evaluation of these services and future plans for service improvement.
Actions
| Continue Quarterly Reports to Council. |
| Produce a year-end annual report. |
| Post strategic plan & updates on web site and invite comments. |
| Hold annual open houses to report to public & receive feedback from users. |